Provides an easy to use and intuitive help desk ticket management system for your customers and support team.

The Help Desk module is a powerful and easy to use help ticket system for DotNetNuke versions 3.x and 4.x. With the help desk you can:

* Have end users register for your site and create and view their own help desk tickets
* Set users as administrators of the ticket system
* Administrators claim and manage tickets to resolution
* Tickets can be automatically assigned to administrators
* Assign users to organizations/companies
* Both administrators and ticket end users can contributes notes and status updates to the ticket
* A powerful search feature is provided to search the knowledgebase of past and current tickets
* Tickets can be assigned to an end user viewable knowledgebase.
* All text in the HelpDesk can be easily customized and localized using our powerful language editor.